Accessibility Statement

Our Commitment

At all of our properties and digital domains, we believe that hospitality, retail, and transportation experiences should be seamless and welcoming for everyone. We are dedicated to ensuring digital accessibility for individuals with disabilities, as well as maintaining accessible physical facilities across our entire portfolio of properties and services.

Scope of Conformance
This accessibility statement applies specifically to the websites, mobile platforms, and digital services listed below:
Digital Accessibility Framework

To ensure an inclusive digital experience, we actively work to align our web platforms with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards established by the World Wide Web Consortium (W3C). These guidelines outline best practices for improving site usability for individuals navigating with screen readers, keyboard-only controls, and other assistive technologies.
Our ongoing development efforts include:
  • Ensuring logical heading structures and semantic code layout.
  • Providing alternative text descriptions for meaningful images.
  • Maintaining compliant color contrast ratios across all text layers.
  • Ensuring all core functions can be operated using a keyboard alone.

Physical Property Accessibility & Direct Assistance

All of our properties feature accessible public spaces and dedicated accessible guest rooms and facilities. We audit and update our digital platforms to list the precise technical specifications, measurements, and individual amenities for each hotel, restaurant, shopping complex, and shuttle transit service.

If you are planning a visit and require specific information regarding roll-in showers, visual alert packages, bed heights, or transit vehicle lift capacities before booking, our team is standing by to provide direct assistance. Please reach out to the respective property, and our property teams will gladly verify any physical details to ensure your accommodation fully meets your individual needs.

Alternative Booking and Reservation Assistance

We want every guest to be able to plan their visit with confidence. If you have difficulty using any part of our websites, or if our online tools don't let you reserve the accessible features you need, our team will complete your reservation with you directly.

Hotel Reservations
You may reserve any room type by phone or email, including accessible rooms with mobility or communication features. Reservations made this way are offered at the same rates, with the same room choices, availability, and promotions shown online. No additional booking fees will be charged. When you reserve an accessible room, we will hold that specific room type for your stay.

Shuttle and Parking Services
Cocoa Beach Express offers airport and cruise transportation with accessible vehicle options. If you need a lift-equipped vehicle, space for a mobility device, or other assistance, please let us know when you book so we can confirm the right vehicle for your trip. Park Port Canaveral reservations, including accessible parking and accessible shuttle transfers to the cruise terminals, can also be made by phone at the same rates offered online.

Meetings, Groups, and Events
If you are planning or attending a meeting, wedding, conference, or other event at one of our properties, we are glad to discuss accessibility needs in advance. This can include accessible seating and room layouts, accessible routes to event spaces, and help coordinating services such as assistive listening or sign language interpretation. Please share your needs with our sales or event team as early as possible so we can plan together.

How to Reach Us

Requests made through these channels are handled with the same priority as online bookings.


Brand Partners & Third-Party Platforms

Please note that certain properties within our portfolio operate under franchise agreements with major hospitality brands, including Marriott International and Choice Hotels. While we control and optimize our local informational sites, the central reservation networks, reward portals, and brand-wide booking engines are managed directly by those corporations. You can review their individual accessibility frameworks here:
Feedback, Support, & Turnaround Time

If you experience any difficulty accessing our websites, or if you have specific accessibility questions regarding any of our physical venues or shuttle transit schedules, our team is here to assist you:
We value your input and aim to respond to all accessibility-related feedback or requests for alternative accommodations within just a few business days.

Our websites are modified to provide accessibility and useability to everyone including users with disabilities. read our notice of accessibility here.

Copyright © 2026 Cocoa Beach Surf Company

Back to Top